Microsoft Dynamics CRM:

Microsoft Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

Combine familiar Microsoft Office applications with the powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions. Microsoft Dynamics CRM equips business professionals with access to customer information through a familiar Microsoft Outlook experience which helps ensure rapid user adoption and fast results.

And with Microsoft Dynamics CRM Online, you get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access, predictable pay as you go pricing, and a financially backed service level agreement (SLA).

Deliver on the power of productivity with a CRM solution which is:

Familiar - software that empowers people through natural, productive, and insightful experiences.

Intelligent - real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.

Connected - connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Microsoft CRM Sales Force Automation Features:

Microsoft CRM optimizes sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. It has a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.

• Improve sales planning and management

• Set up territories and teams for optimal organisational efficiency

• Create price lists, discounts and unit groups to streamline offer management

• Post sales best practices and tips in the Resource Centre

• Use strong role-based and group-based permissions for easy information distribution

Microsoft CRM Customer Service Features:

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

• Manage accounts with insight and collaboration

• Boost agent productivity with a familiar user interface that is natural and personal

• Create business connections across CRM activities and entities

• Build teams with users from multiple business units to own records and assigned roles

• Audit changes to business data with automatic notification

• Enable role-based access and permissions to accounts and data

Microsoft CRM Marketing Features:

Microsoft CRM marketing solution is flexible, easy to use and engineered to your business requirements. It transforms every touch point into a marketing opportunity to harness the undiscovered potential within the customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, organisations can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

• Manage your data effectively

• Effortlessly import data from other sources into Microsoft Dynamics CRM

• Use predefined data-mapping rules or create new ones on the fly

• Confirm data import status with automatic e-mail notification

• Intelligently cleanse your data to eliminate duplications and decrease your cost per engagement (CPE)

Microsoft CRM Social Engagement Features:

Sales people spot new opportunities and respond to competitive threats with precision. Marketing teams use social insights to make their campaigns sing. Customer care teams use sentiment analysis to understand customers and to make interactions more meaningful.

With our social capabilities, you can:

• Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.

• Make every conversation more relevant with social insights that help you get to know the person behind the contact data.

• Engage with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.